SHIPPING POLICY

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

At certain times of the year, such as Christmas and sales periods, these delays can be as long as one business week.

Shipping Rates

North America (United States, Canada, Mexico)

 

Europe

 

How do I check the status of my order? 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status on this site:

- https://parcelsapp.com/en

Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 40 days of receiving your shipping confirmation email, please contact us at contact@japanese.clothing with your name, invoice, order mail and order number, and we will look into it for you.

Refunds, Returns and Exchanges

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Some of our products are non-returnable:

- Gift cards

- Consumable object

To start a return, you can contact us at contact@japanese.clothing. 

In order to avoid long waiting days and to facilitate the exchange, we ask you to write your return email in this format: 

• Title : Order #0000 Return
• Order email: 
• Reason for return:
• Photo of the products received:

Please provide us with as much detail as possible about your order.

You can always contact us for any return question at contact@japanese.clothing.